Shelvio Support
Need help with your account, subscription, or listings? Email support@shelvio.ai.
Contact
For product support, account help, billing questions, or marketplace listing issues, email support@shelvio.ai.
We generally respond within 1-2 business days.
Frequently Asked Questions
How do I cancel my subscription?
Cancel from the same place where you subscribed. App Store subscriptions are managed through Apple, Google Play subscriptions through Google, and web subscriptions through the billing controls in Shelvio Settings. After cancellation, you keep access until the end of your current billing period.
Where can I see current plan or trial terms?
Yes, for eligible subscriptions started through the App Store or Play Store. Weekly includes a 3-day free trial, while Monthly and Annual include a 7-day free trial. The trial unlocks both the mobile and web apps for the trial period. Subscriptions purchased through Stripe on the web start immediately and do not include a trial. Your exact eligibility and renewal terms are shown before purchase.
What happens to listings after access changes?
Listings you have already generated remain in your Shelvio account. Generating new listings requires an active subscription after any eligible free trial ends.
How do I export or use my listings?
Review and edit drafts in the Shelvio mobile app or web app. Publishing options vary by marketplace: eBay currently supports direct publishing after review, while other supported marketplaces currently use Review & Copy. You can also export your item records to CSV.
What marketplaces are supported?
Shelvio has publishing workflows for eBay, Poshmark, Mercari, Depop, Etsy, and Facebook Marketplace, plus a Custom workflow for other destinations. Publishing options vary by marketplace: eBay currently supports direct publishing after review, while the other named marketplaces currently use Review & Copy. Shelvio starts publishing only after you tap Post.
Can I edit a draft?
Yes. Every listing is a draft. Review the title, description, category, pricing notes, and item details before posting to any marketplace.
How do I delete my account or data?
You can delete your account from within the app. For privacy questions or account deletion help, contact support@shelvio.ai.
Legal
Review our Privacy Policy and Terms of Service. This support page is available at https://shelvio.ai/support.