Shelvio Support

Contact

For product support, account help, billing questions, or marketplace listing issues, email support@shelvio.ai.

We generally respond within 1-2 business days.

Frequently Asked Questions

How do I cancel my subscription?

Cancel from the same place where you subscribed. App Store subscriptions are managed through Apple, and Google Play subscriptions are managed through Google. After cancellation, you keep access until the end of your current billing period.

How do free listings work?

New Shelvio accounts include 5 free draft listings. A listing is used when you generate listing content from your photos, notes, or item details.

Do listings expire?

Free listings don't expire on a fixed timer. Cleanout Week and Seller access follow the billing period for the subscription you choose, and listings you've already generated stay in your account.

How do I export or use my listings?

Review and edit drafts in the Shelvio mobile app or web app. Publish to eBay after connecting your seller account and completing its setup, or use Review & Copy for other marketplaces. You can also export your item records to CSV.

What marketplaces are supported?

Shelvio works with eBay, Poshmark, Mercari, Depop, Etsy, Facebook Marketplace, and most other resale platforms. Publish reviewed listings to eBay after connecting your seller account and completing its setup. For other marketplaces, use Review & Copy.

Can I edit a draft?

Yes. Every listing is a draft. Review the title, description, category, pricing notes, and item details before posting to any marketplace.

How do I delete my account or data?

You can delete your account from within the app. For privacy questions or account deletion help, contact support@shelvio.ai.

Legal

Review our Privacy Policy and Terms of Service. This support page is available at https://shelvio.ai/support.