Privacy Policy

Shelvio is a product of Martinsburg Design, LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your information when you use the Shelvio mobile application, web dashboard, and website (collectively, the "Services").

By using Shelvio, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

Account Information. When you create an account by signing in with Apple or Google, we receive basic profile information from those services, which may include your email address and name. If you sign in with Apple, you may choose to hide your email address, in which case Apple provides us with a private relay address.

Product Photos. When you use Shelvio to create listings, we store the photos you upload. These photos are retained until you delete the associated listing or delete your account.

Voice Recordings. When you use voice input to describe your products, we process your audio to generate text. The audio recording is deleted immediately after transcription. We retain only the text transcription, which is stored with your listing data.

Listing Content. We store the AI-generated listing content (titles, descriptions, pricing suggestions) associated with your account until you delete the listing or your account.

Device and Usage Information. We automatically collect device identifiers, IP addresses, general location data, browser or app information, and usage patterns to operate and improve the Services.

Payment Information. We do not directly collect or store your payment card information. Payments are processed by Apple (App Store), Google (Play Store), or Stripe (web), depending on how you subscribe. We receive only confirmation of your subscription status.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the Services, including generating AI-powered listings from your photos and voice input
• Communicate with you about your account, updates, and marketing (with your consent)
• Analyze usage to improve features and user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information with the following categories of service providers who help us operate Shelvio:

• Cloud infrastructure providers that host our servers, database, and file storage.
• AI processing providers that generate listing content from your photos and text.
• Authentication providers that manage secure sign-in.
• Payment processors that handle subscriptions. They receive payment details directly; we do not.
• Subscription management providers that track your plan status across platforms.
• Error monitoring providers that help us identify and fix bugs.
• Email providers that send transactional and marketing communications.
• Analytics providers that help us understand how users interact with our services.

We may also disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Retention

We retain your account information and listing data for as long as your account is active. Photos and transcriptions associated with a listing are deleted when you delete that listing. When you delete your account, we delete all associated data, including photos, transcriptions, and listing content. Some information may be retained in backups for a limited period or as required by law.

5. Your Choices and Rights

Delete individual listings. You can delete any listing from your dashboard, which removes the associated photos and data.

Delete your account. You can delete your account at any time from within the app. This permanently removes your account and all associated data.

Marketing emails. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.

If you are a resident of California or another jurisdiction with specific privacy rights, you may have additional rights regarding access, deletion, or correction of your data. Contact us at privacy@shelvio.ai to exercise these rights.

6. Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Age Requirement

Shelvio is intended for users who are 18 years of age or older. We do not knowingly collect information from anyone under 18. If we learn that we have collected information from a user under 18, we will delete that information promptly.

8. Geographic Scope

Shelvio is designed for users in the United States and Canada. We do not currently offer the Services to users in the European Union or other regions. If you access the Services from outside the United States or Canada, you do so at your own risk and are responsible for compliance with local laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the app before the changes take effect. The "Last updated" date at the top indicates when this policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Martinsburg Design, LLC
Email: privacy@shelvio.ai